Terms & Disclaimer

What Navigate is

Navigate is a clinically informed, self-guided regulation app offering breathing, grounding, bilateral stimulation, soundscapes, and guided programmes based on the Window of Tolerance model. It is designed for educational and wellbeing purposes — to support nervous system regulation and provide practical tools for stress, anxiety, and day-to-day emotional difficulty.

Navigate is built by a counselling psychologist and EMDR therapist and is designed to be safe, evidence-informed, and usable alongside professional care. It is not itself a clinical service.

Not medical advice

Navigate is not a medical device and does not provide medical advice, diagnosis, treatment, or crisis services.

Nothing in the app — including tool guidance, programme content, AI-assisted reflections, or any other feature — constitutes medical or psychological advice. Content is provided for informational and educational purposes only.

If you have concerns about your mental or physical health, consult a qualified clinician. If you are currently under the care of a therapist or doctor, use Navigate in alignment with your existing care plan.

Crisis and emergency

Navigate is not designed for use in crisis. If you feel significantly worse during or after using a tool, stop and seek appropriate support.

Using the tools safely

You are responsible for how you use Navigate. By using the app you agree to:

• Stop any exercise that feels unsafe, overwhelming, or significantly increases distress
• Not use Navigate as a substitute for professional therapy, medical care, or crisis support
• Not enter sensitive personal information about others into free-text fields (including the journal, feedback, or AI companion)
• Use the tools in a way that is appropriate for your current state and circumstances

Navigate includes built-in safety features — including session limits, Window of Tolerance-guided tool filtering, and tool boundary reminders — designed to reduce the risk of over-activation. These features do not replace professional judgement.

Paid tiers and subscriptions

Core tools in Navigate are free. Optional paid tiers unlock additional features:

• Navigate Plus — £7.99/month subscription.
  Multi-week programmes, voice-guided tools, AI companion credits, extended soundscapes, and cross-device access.
• Clinician Pro — £19.99/month subscription for individual practitioners.
  Includes everything in Navigate Plus, plus: Therapist Mode, Programme Builder (create and share custom client programmes), bilateral stimulation and EMDR preparation workflow tools, programme export, advanced analytics, and AI plan suggestions. See For Therapists for the full feature breakdown.
• Clinic — £49.99/month subscription for group practices and multi-practitioner settings.
  Includes everything in Clinician Pro, plus: multi-client tracking, custom branding, and priority support. Pricing for larger services and NHS/organisation licensing is available on request.
• Founder — one-time purchase (£49, beta only).
  Lifetime access equivalent to Clinician Pro, available to early supporters during the beta period. Limited availability.

Payments

All payments are processed by Stripe. By making a purchase you also agree to Stripe's terms. Navigate does not store your card details.

Cancellations and refunds

You may cancel a subscription at any time from within Settings or by contacting us. Cancellation takes effect at the end of the current billing period — you will retain access until then. One-time purchases (Founder tier) are non-refundable unless required by applicable consumer law. To cancel or request a refund, contact support@navigate.tools.

Free beta access

During the beta period, some Clinician Pro features may be available free of charge to invited practitioners under a temporary beta access code. Beta access is time-limited and does not constitute a subscription. When beta access expires, a paid subscription will be required to continue using those features.

Price changes

We may change subscription prices at any time. Existing subscribers will be given at least 30 days' notice before any price increase takes effect, and may cancel before the change applies.

Beta features

Navigate is currently in beta. This means:

• Features may change, be removed, or be added without notice
• Some features may occasionally be unavailable or behave unexpectedly
• Feedback is welcomed and may shape how the app develops

Beta status does not reduce your data protection rights or alter the clinical disclaimer above.

Intellectual property

Navigate — including its design, code, programme content, tool sequences, and written materials — is the proprietary work of Dr Richard Pomfret, Therapy on the Hill. All rights reserved.

You may use the app for personal, non-commercial wellbeing purposes. You may not reproduce, redistribute, or create derivative works from Navigate's content without written permission.

No warranties

Navigate is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of fitness for a particular purpose, merchantability, or non-infringement.

We do not warrant that Navigate will be uninterrupted, error-free, or that any defects will be corrected. The app may be temporarily unavailable for maintenance or due to factors outside our control.

Limitation of liability

To the maximum extent permitted by applicable law, Dr Richard Pomfret and Therapy on the Hill will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data or loss of access to features, arising from your use of or inability to use Navigate.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

Acceptable use

You agree not to:

• Attempt to circumvent, reverse-engineer, or exploit any part of Navigate's server-side infrastructure
• Use Navigate in a way that could harm others or facilitate harm
• Use therapist features or shared programme links to mislead users about the nature of the content
• Submit abusive, misleading, or harmful content via feedback, journal, or AI features

We reserve the right to suspend access for users who breach these terms.

Changes to these terms

These terms may be updated from time to time. We will note the date of the last update at the top of this page. For significant changes, we will provide notice within the app. Continued use of Navigate after changes are posted means you accept the updated terms.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Navigate is operated by Dr Richard Pomfret, Therapy on the Hill.

• Website: therapyonthehill.com
• Email: support@navigate.tools

For questions about these terms, to request a refund, or to raise a concern, please get in touch.